Placing Orders
How to Place Orders via FabOne
Log into the FabOne portal and click on “Home.” FabOne Home Page Click "All Fabs" at the top, and select Galileo Pro for most orders, then select "Find Products". Select Protosthetics CFAB for Filament Orders. All Fabs Scroll downPopularHow to use FabOne Revisions
Start by logging into your FabOne portal at https://proto.fab.one/ (https://storage.crisp.chat/users/helpdesk/website/bFew readersHow to Create a Template
To Create a Template Log into FabOne. Click "Find Product" to sort by all products. Click "Create Template" under your desired product. The template will only be created for this product type. Give your template a name (Ex: AK Check Socket Template) (https://storage.crisp.chat/users/helpdesk/websiFew readersSocket Fitting Guidelines
Galileo Fitting & Wear Recommendations Ready to order and fit a new check socket? We've got your back! While there are no hard and fast set rules when it comes to fitting, we offer some recommendations for the best results based on our experience. Ultimately, you know your patients best and can follow your own intuition as well! Cara Negri, CPO, fitting a patient (https://storage.crisp.chat/users/helpdesk/website/-/b/b/6/1/bb61eef0a8622800/imagef2oumu.png =500x333) Socket ThicknessFew readersHandling Measurement Discrepancies or Socket Sizing Issues
When you send us both a scan and measurements, it's likely they won't be 100% spot on. We'll dive into how to navigate those situations and how to get your measurements closer to your scan. This article will also highlight your options if your sockets are regularly coming out too big or too small for your patients. Measurement Discrepancy Handling How would you like to handle measurement discrepancies as they arise, and how can you prevent discrepancies? On the order form, you'll see aFew readers
Loading Filament
Loading and Unloading Filament
Unloading Filament Select Change Filament on the main screen and heat the nozzle up to the appropriate temperature: Push down the black rubber guide tube holder on top of the toolhead and pull out the guide tube. (https://storage.crisp.chat/users/helpdesk/website/-/b/b/6/1/bb61eef0a86PopularReplacing Filament While Printing
Replacing Filament While Printing It happens. You started a print but realize there isn’t enough remaining filament. Or, you just want to use up any small amounts left. Not to worry! You can easily pause the print, swap filament, and then resume the print without missing a beat. Below are instructions on how to make that swap while printing on the Asteroid toolhead. Step 1. Pause the Print from FabOne Navigate to app.protosthetics.com Galileo Print Control. Then, click “PauFew readersFilament Tracking through FabOne
Filament Tracking Through FabOne Navigate to FabOne Printer Control, and scroll to the bottom of your page to find Filament Tracking. This is used to easily track how much filament is left on each roll, without having to weigh it each time. After selecting “Add a new Filament,” the “Filament ID” is what will appear in the “1.A” or “2.B” spaceFew readers
Scanning and Modification
Using the Galileo Scanner App
Using the new Galileo Scanner App Galileo Scanner is our all-new, user-friendly scanning app compatible with iPhone 10+ with Face ID or with an iPad & Structure sensor. We will be discontinuing our original scanning app, *Protosthetics Scan & 3D Print, *on January 1st, 2026. Please transition to using this new app before then to avoid losing any future scans. Download and Log In NavigateSome readersUsing Galileo CAD
Here is a quick guide to utilizing the Galileo CAD Software: You'll need an .stl or obj file of your patient. The current Galileo Scanning software only provides .imed files, so you'll need to source the scan from another hardware/software. You'll begin submitting an order as normal, select the paperclip to attach your scan, then select Galileo CAD after it uploads. Here are a cSome readersAccepted Scan File Types
Introduction To ensure accurate fabrication and smooth workflow, our team can only accept certain types of files for design and modeling. Submitting compatible files reduces errors, speeds up production, and helps us maintain quality outcomes for patients. Accepted File Types 3D Scans – we accept .OBJ and .IMED files CAD Models – we accept .STL, .BK, .OBJ, and .AOP files Files We Don’t Accept If a submitted file is not compatible, we will email the practitionFew readersScanning Methodology: What, How, and Why
Scanning Methodology: What, How, and Why Scanning helps us capture the patient’s true shape quickly and accurately. Whether you use an iPhone, iPad with Structure, or other scanning tools, always pair your scans with accurate measurements to ensure the best outcome for your patient. What Can Be Used for Scanning? You have several options when it comes to capturing scans for fabrication: Recommended Devices: iPhone X or newer – uses the built-in TrueDepth front-facing camera. iFew readers
Starting Prints
Start and Manage Prints in FabOne
Start and Manage Prints in FabOne Starting Prints Log into FabOne here. Navigate to Print Control, and scroll down to Print Selection. You’ll see a list of printable files, and you can search for a particular file by patient name. Select the file youSome readersThe Galileo Guarantee (Hardware Troubleshooting)
If you're having trouble printing a single file, or if your hardware experiences downtime, we are here to back you up. See our Galileo Guaranteed service below on how we can support you during times of troubleshooting. Single-File Fails We will have you try to print 3 times while actively troubleshooting, and if it fails on the 3rd try, we will print and ship it to you. The first fail is counted as the fail you first reach out about. Multiple attempts are not counted if the support teamFew readers